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Our Support Team

At NorthC, we believe that in today's digital world, people are still what matters most. That is why personal attention and excellent service are our top priority. For instance, when you call us, you will always get to speak to a NorthC employee. No external call center. In addition, our own NOC team proactively monitors the quality of our data center environments, 24/7.

As NorthC client, you can always count on:

  • 24/7/365 dedicated Dutch and English Support Team
  • Personal attention by our Support Team and our Customer Success Managers
  • A dedicated Site Manager at all locations, for your operational questions
  • Access to myNorthC: the Self Service Portal where you can easily request access and place orders
  • Access to the CIMS portal: which provides insight into your power consumption
  • A personal onboarding process, explaining the CIMS and myNorthC portal to you
  • Proactive monitoring of cooling, humidity and climate (EMS and BMS) by our NOC team

Our support staff are always there for you!

Bram

Debbie

David

The human dimension

“For us, people always come before processes. That is ingrained into the DNA of each of us. This is why we spend a lot of time getting to know you. We want to gain understanding of your challenges and needs and how your ecosystem works. This is the only way for us to offer you the best possible solutions. Of course, we do not do this alone, we work closely with our IT partners in the data centers. We understand that digitization requires customized solutions and collaboration delivers the best results. No matter how big or small your organization is. Global or regional. You are always top priority. We want you to be able to fully rely on us and we strive to establish a personal and long-term relationship.”

Hugo Hoekstra, Director Customer Services

Collaborate with partners

Of course, our data center services offer security, availability and continuity. But that is not what makes us stand out. We distinguish ourselves by actively seeking collaboration with our clients and IT partners in the data center. For example, we have launched our partner program for the IT sector, with which we look for collaboration in high-quality data center, connectivity and cloud services. You too can become part of this ecosystem. Because by combining our services with the services of our partners, we can help build a key part of your IT infrastructure. We believe in sustainable partnerships and will never get in the way of our clients and partners.

More about our Partner Program

Do you have a question or comment?

We are available by phone 24/7. Of course, you can also leave a message using our contact form. We will then contact you as soon as possible.